Get Ready for Your Grad Photos!

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Photo Day Preparation

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Facial Prep

• Wash your face to reduce shine.

• Light makeup is fine, but avoid heavy coverage.

• Please be clean-shaven — stubble cannot be retouched.

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What to Wear

• A scoop or v-neck top (short or long sleeve) to show your neckline.

• A dress shirt and tie (we also have extras on hand — just wear a t-shirt underneath).

• A plain turtleneck (avoid patterns).

• Avoid bulky clothing and hoodies — wear a light top so the gown fits comfortably over it.

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Additional Notes

• Your wrists, hands, and fingernails will be visible in some poses — please check your nails.

• Remove elastic hair bands from wrists (they leave marks).

• Only wear jewelry that you want visible in the photo.

• Avoid wearing a hat before your session — it may leave a mark on your forehead.

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Arrival Time

Please arrive 5 minutes early to get fitted in your cap & gown and to check your appearance

before your session begins.

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What to Expect

• You may have a brief wait before being called to get suited up.

• The first few photos will be without the cap to avoid marks on your hair & forehead.

• Our assistant will help place the cap at the right time.

• After the formal poses, you'll have the chance to include a personal item in a few shots.

• After your session, we’ll assist you in removing your gown and v-stole.

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Viewing Your Photos

• Your photo proofs will be ready to view 3 - 4 weeks after photo day.

• A viewing link will be sent to the email used to book your session.

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                 GRAD PHOTOS FAQs

How to view my photos

Your proofs will be ready to view 3-4 weeks after Photo Day, and you will receive a direct link via email to the email address you provided when booking your session.  If more than one email is used to view your photos online, the email not used to make a purchase will receive email reminders.

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How to purchase my grad photos

Your grad portraits will be available to purchase online. We accept Visa and Mastercard online and are happy to accommodate other forms of payment by contacting us directly. ​ If a Digital Download is purchased, you will receive a download link via email (within 24 hours of placing your order). Please download your image(s); the link will expire after 4-6 weeks. ​

 

How long until I receive my order

All orders will be shipped directly to your address. You can expect them to arrive approximately four weeks after ordering, depending on the time of year.   ​ ​Once an online order has been submitted, it enters our automated system, and changes cannot be made to the original order. Please get in touch with us within three months to resolve any issues with your order. ​

 

Retake Day

If your first round of grad proofs is unsatisfactory, either check with your school or contact us to book your retake appointment.  ​ There is no cost for those who paid the first time around. A sitting fee applies to those getting their photos done for the first time on retake day.

 

Refund policy

​Due to the custom nature of photography, where printed products are personal and cannot be resold, we do not offer a Standard Refund Policy.

 

We will make every reasonable effort to ensure your satisfaction with your purchase. If your order is not what you ordered, we will make it right. ​ Once a transaction has been completed (i.e., the buyer has selected and paid for their photos, and Island Life Photographics has fulfilled and delivered the order to the buyer as ordered), it is considered non-refundable.

 

I did not receive my digital Image.

After you purchase your Digital Download, you will receive a download link via email (within 24 hours of placing your order). Please download your image(s); the link will expire after 4-6 weeks.

 

What is my Online Code, and how do I see my proofs

Your pupil # is your online code, which remains the same for viewing your retakes.  ​ If your appointment was booked online, you will receive an email with a link to your gallery. If your appointment was booked through your school, you will receive a handout with instructions. Your school is not legally permitted to provide us with your email address.

 

What if my order is incomplete or wrong?

If you did not receive the correct order, please get in touch with us by phone or email within 30 days of receiving your order. We will fix it as ordered.

 

I made a mistake on my order.

Generally, we cannot make changes to an order once it has been placed. Please contact us immediately, and the lab may be able to cancel the appointment. If the lab can cancel the order, we will provide you with a code to re-order. A 10% processing fee will be subtracted if a refund is required.

 

Can I change my background color?

Portraits photographed using our Virtual Background allow for background changes. Portraits taken on a solid background cannot be changed. Grad portraits are photographed with our Virtual Background.

 

Can I mix different poses on one sheet?

A sheet is an 8x10 print that can be broken down into different configurations, for example, 2-5x7's or 3-4x6's, etc. One sheet only allows one pose.

 

Can I mix different poses in the same package?

Packages allow different poses and background choices.

 

Can I add multiple subjects in the same package?

You cannot mix multiple children (subjects) in one package.

 

I did not receive my Retake Photo to view

Your retake photos will be added to your original online gallery, and both sets will be available for purchase. Retake pictures are generally ready to view within 48 hours. Use the same online code (pupil #) to log in.

 

What if I don’t have a credit card to order online?

If you don't have a credit card, don't worry! Don't hesitate to contact us; we can arrange a different payment method.

 

How can I save on shipping?

You can order multiple subjects on one invoice. After you've placed your selection in your cart, you can choose CHANGE GALLERY at the top right corner of your gallery. It will allow you to log in to a different gallery (be sure to have the other online code ready). As long as your item(s) are in your cart, it will remain there while you log in to a different gallery.

 

I received one order, but not the other(s)

If multiple subjects are ordered on the same invoice, all the photos will be included in one package. It will be labeled and delivered to the first subject ordered on the invoice. Please remove all the images from the package and spread them out.

 

I placed my order but still receive email reminders If multiple emails are used to log in to the same gallery, the email(s) without an associated order will receive email reminders.

 

I didn’t receive an email to view my photos. If your appointment was booked online, you will receive an email with a direct link to your gallery. Please contact us if you haven't received it. If your appointment was booked through your school, you will receive a handout with instructions. Your school is not legally permitted to provide us with your email address.