Grad Photo Day Preparation

We look forward to seeing you for grad photos! It is an annual highlight for us at Island Life Photographics, and we are excited to work with each of you. Outlined below are a few tips for photo day preparation:​
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Facial Preparation

• Wash your face to prevent oily shine.

• Touch up blemishes, but avoid too much makeup.

• Clean-shaven - stubble cannot be retouched.

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What to wear

• A long or short-sleeved scoop or V-neck top for the neckline.

• A dress shirt and tie, or we'll have a shirt and tie on hand if you need one (make sure to wear a t-shirt).

• Solid coloured, non-patterned turtle neck.

• ​Be prepared to remove hoodies and bulky clothing, and wear a light material top to fit under the gown.

 

Other

• Wrists, hands, and fingernails are visible in photos when you hold flowers

• and/or the diploma prop.

• Check your fingernails.

• Remove elastic hair bands from your wrist(s) as they leave a mark.

• Only wear necklaces that you want to show in your photo.

• Please do not wear a hat before your session; they sometimes leave a mark on your forehead.

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​Appointments

We pride ourselves on running an efficient photo day and wish to provide each grad with the best experience possible. Be sure to be on time!
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Please arrive 5-10 minutes before your appointment to allow time to get suited up in your gown and to double-check your appearance before your appointment. 

 

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GRAD PHOTOS FAQs

How to view my photos   ​
Your proofs will be ready to view within 3 weeks of Photo Day, and you will receive a direct link via email to the email address provided when you booked your session. 

If more than one email is used to view your photos online, the email not used to make a purchase will receive email reminders.

 
How to purchase my grad photos

Your grad portraits will be available to purchase online. We accept Visa and Mastercard online and are happy to accommodate other forms of payment by contacting us directly.
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If a Digital Download is purchased, you will receive a download link via email (within 24 hours of placing your order). Please download your image(s); the link will expire after 4-6 weeks.

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How long until I receive my order

All orders will be shipped directly to your address; expect them to arrive approximately four weeks after ordering, depending on the time of year.  
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​Once an online order has been submitted, it enters our automated system, and changes cannot be made to the original order. Please get in touch with us within 3 months to resolve any issues with your order.

 

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Retake Day

If your first round of grad proofs is unsatisfactory, either check with your school or contact us to book your retake appointment. 
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There is no cost for those who paid the first time around. A sitting fee applies to those getting their photos done for the first time on retake day.

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Refund policy​

Due to the custom nature of photography, where printed products are personal and cannot be resold, we do not offer a Standard Refund Policy. We will make every reasonable effort to satisfy you with your purchase. If your order is not as you ordered, we will fix it. 
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Once a transaction has been completed (the buyer selected and paid for their photos, and Island Life Photographics has fulfilled and delivered the order to the buyer as ordered), it is considered non-refundable.

 

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I did not receive my digital Image.

After you purchase your Digital Download, you will receive a download link via email (within 24 hours of placing your order). Please download your image(s); the link will expire after 4-6 weeks.

 

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What is my Online Code, and how do I see my proofs

Your pupil # is your online code, which remains the same for viewing your retakes. 
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If your appointment was booked online, you will receive an email with a link to your gallery. If your appointment was booked through your school, you will receive a handout with instructions. Your school is not legally permitted to provide us with your email address.

 

 
What if my order is incomplete or wrong?

If you did not receive the correct order, please phone or email us within 30 days of receiving your order. We will fix it as ordered.

 

 
I made a mistake on my order.

Generally, we cannot make changes once an order is placed. Please get in touch with us right away, and the lab may be able to cancel it. If the lab can cancel the order, we will provide you with a code to re-order. A 10% processing fee will be subtracted if a refund is required.

 

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Can I change my background color?

Portraits that have been photographed using our Virtual Background allow background changes. Portraits taken on a solid background cannot be changed.

 

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Can I mix different poses on one sheet?

A sheet is an 8x10 print that can be broken down into different configurations, for example, 2-5x7's or 3-4x6's, etc. One sheet only allows one pose.

 

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Can I mix different poses in the same package?
Packages allow different poses and background choices.

 

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Can I add multiple subjects in the same package?
You cannot mix multiple children (subjects) in one package.

 

 
I did not receive my Retake Photo to view
Your retake photos will be added to your original online gallery, and both sets will be available for purchase. Retake pictures are generally ready to view within 48 hours. Use the same online code

(pupil #) to log in.

 

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What if I don’t have a credit card to order online?
If you don't have a credit card, don't worry! Don't hesitate to contact us; we can arrange a different payment method.
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How can I save on shipping?
You can order multiple subjects on one invoice. After you've placed your selection in your cart, you can choose CHANGE GALLERY at the top right corner of your gallery. It will allow you to log in to a different gallery (be sure to have the other online code ready). As long as your item(s) are in your cart, it will remain there while you log in to a different gallery.

 

 
I received one order but not the other(s)
If multiple subjects are ordered on the same invoice, all the photos will be included in one package. It will be labeled and delivered to the first subject ordered on the invoice. Please remove all the images from the package and spread them out.
 

I placed my order but still receive email reminders
If multiple emails are used to log in to the same gallery, the email(s) without an associated order will receive email reminders.
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I didn’t receive an email to view my photos.
If your appointment was booked online, you will receive an email with a direct link to your gallery. Please get in touch with us if you haven't received it. If your appointment was booked through your school, you will receive a handout with instructions. Your school is not legally permitted to provide us with your email address.
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