Grad | Islandphoto

Graduation Photography

Grad Photos Preparation

We look forward to seeing you for grad photos! It is an annual highlight for us at Island Life Photographics, and we are excited to work with each of you. Outlined below are a few tips for photo day preparation:

Facial Preparation

· Wash your face to prevent oily shine

· Touch up blemishes but avoid too much makeup

· Clean shaven - stubble cannot be retouched

What to wear

· Long or short sleeve scoop or V-neck top to show neck line

· Your favorite Dress shirt and tie or we'll have shirt and ties on hand if you need one (make sure to wear a t-shirt)

· non-patterned turtle neck

· be prepared to remove hoodies and bulky clothing, wear a light material top so that the gown can fit overtop nicely.

Other

· Wrists, hands and fingernails are visible in the photos when you hold flowers and/or the diploma prop.

· Check your finger nails

· Remove elastic hair bands from your wrist(s) as they leave a mark

· Only wear necklaces that you want to show in your photo

· Do not wear a hat before your session; they sometimes leave a mark on your forehead.

Appointments

We pride ourselves on running on an efficient photo day and wish to provide each grad with the best experience possible.

Please arrive 5-10 minutes before your appointment to allow time to get suited up in your gown and to double check your appearance prior to your photography appointment time. Appointments run on a tight schedule and if you arrive late, you may receive less time or may have to reschedule

How to view my photos

Your proofs will be ready to view within 3 weeks of Photo Day, and you will receive a direct link via email to the email address that was provided when you booked your session.

If more than one email is used to view your photos online, the email not used to make your purchase will receive email reminders.

How to purchase my grad photos

Your grad portraits will be available to purchase online. We accept Visa and Mastercard online and are happy to accommodate other forms of payment by contacting us directly to place your order.

If a Digital Download is purchased, you will receive a download link via email (within 24 hours of placing your order). Please download your image(s) as the link will expire after 4-6 weeks.

How long until I receive my order

All orders will be shipped directly to your address, expect them to arrive approximately 4-6 weeks after ordering depending on the time of year.

Once an online order has been submitted, it enters our automated system and changes cannot be made to the original order. Please contact us within 3 months to resolve any issues with your order.

Retake Day

If your first round of grad proofs are not to your satisfaction, either check with your school or contact us to book your retake appointment.

There is no cost for those who paid the first time around. A sitting fee applies to those getting their photos done for the first time on retake day.

Refund policy

Due to the custom nature of photography where printed products are personal and cannot be resold, we do not offer a Standard Refund Policy. We will make every reasonable effort to make you satisfied with your purchase. If your order is not as you ordered, we will fix it.

Once a transaction has been completed, (the buyer selected and paid for their photos and Island Life Photographics has fulfilled and delivered the order to the buyer as ordered) it is considered non-refundable.

Did not receive my digital Image

After you purchase your Digital Download, you will receive a download link via email (within 24 hours of placing your order). Please download your image(s) as the link will expire after 4-6 weeks.

What is my Online Code and how do I see my proofs

Your student ID is your online code and it remains the same to view your retakes.

If your appointment was booked online, you will receive an email containing a direct link to your online gallery. If your appointment was booked through your school, you will receive a handout with instructions. Your school is not legally permitted to provide us with your email address.

What if my Order is Incomplete or Wrong?

If you did not receive the correct order, please phone or email us directly within 30 days of receiving your order. We will fix it as ordered.

I made a mistake on my order

Generally, once an order is placed, we are unable to make changes. Please contact us right away and the lab may be able to cancel it. If the lab is able to cancel the order, we will refund your order and you will be able to place another order.

Can I change my background colour?

Portraits that have been photographed using our Virtual Background allows background changes. Portraits taken on a solid background cannot be changed.

Can I mix different poses on one sheet

A sheet is an 8x10 print that can be broken down into different configurations ex. 2-5x7's or 3-4x6's, etc. One sheet only allows one pose.

Can I mix different poses in the same package?

Most packages allow different poses.

Can I mix my multiple children in the same package?

You cannot mix multiple children (subjects) in one package.

I did not receive my Retake Photo to view

Your retake photos will be added to your online gallery and where both sets will be available for purchase. Retake photos are generally ready to view within 24hours. Use the same online code (student ID) to login.

What if I don’t have a credit card to order online?

If you don't have a credit card, don't worry! Please contact us, we can arrange a different method.

How can I save on shipping?

You can order multiple subjects on one invoice. After you've placed your selection in your cart, you can choose CHANGE GALLERY at the top of the page and login to a different gallery. As long as your item(s) are in your cart, it will remain there while you login to a different gallery.

I received one order but not the other(s)

If multiple subjects are ordered on the same invoice, all the photos will be included in one package. It will be labelled and delivered to the first subject ordered on the invoice. Please remove all the photos from the package and spread them out.

I placed my order but still receive email reminders

If more than one email is used to login to the same gallery, the email(s) without an associated order will receive email reminders.

I can’t see my ‘hearted’ photos

Our online shopping cart is not optimized with SAFAR and MICROSOFT EDGE browsers. Google Chrome is best. If you continue to have issues after switching browsers, please contact us and we will place your order.

It won’t let me complete payment

I didn’t receive an email to view my photos

If your appointment was booked online, you will receive an email containing a direct link to your online gallery, please contact us if you don't receive it. If your appointment was booked through your school, you will receive a handout with instructions. Your school is not legally permitted to provide us with your email address.