How to Prepare

We feel that there are two approaches to photo day with regard to clothing.

 

The Classic approach is to go with formal clothes and solid colours.  An outfit free from distracting patterns and logos can focus the attention on your child.  Think navy blue, red or earth tones as good base colours.  Match this with a traditional background and you have a timeless classic portrait.  If you're thinking about getting your child's haircut, a week before photo day is best to let it grow in a little.

 

Contrary to the above, the Personality approach is for personalities that can't be contained. We say go for it and celebrate their favorite superhero, brand or crazy patterns that reflect their personality and interests. It can be a great way to create a meaningful snapshot from this moment in time. These images, matched with fun & light hearted backgrounds can be a great way to look back as you see kids grow and change over the years.

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Avoid white if you would like text on your portrait.

 

We aim for natural smiles and try to draw them out with a fun and relaxed shooting environment.  We welcome communications with the kids and if you prefer a closed mouth smile please instruct your child to let us know or send a note so we can best meet your needs.   

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What is my Online Code?

Your Online Code can be found on your personalized flyer that was handed out by your student’s teacher. Your online code is the same as your school issued pupil #, it will remain the same until they leave the school district. You will use the same online code to view your retakes. If you require your code, send an email & provide us with your child's full name and school name.

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What if my Order is Incomplete or Wrong?

If you did not receive the correct order, please phone or email us directly within 30 days of receiving your order. We will fix it and make sure it is correct as ordered.

 

When can I see my photos online?

School: Your photos will be ready to view within 72 hours of photo day. After photo day, students will be given a customized flyer containing instructions on how to view online.

 

What do I do if I make a mistake on my order after it’s been placed?

If you placed your order before the shipping deadline for school delivery (orders delivered in bulk to the school), we can make simple changes (name spelling, change photo # or background choice - not able to add or remove items). If you ordered ship direct (mailed directly to your address), we are unable to make changes to your order as it gets sent directly to the lab for printing. There is a possibility to cancel your order but you would have to contact us within 15 mins of placing your order and we would have to receive it (we are often working on location during school photo season) and place a cancel request to our lab. If the lab is able to cancel it before it gets printed, we could refund (-10% fees) or provide you with a discount code to reorder.

 

Can I change my background colour?

Portraits that have been photographed using our Virtual Background program allow background changes. Portraits taken on a solid background cannot be changed.

 

Can I mix different poses on one sheet?

Sheets in Build Your Own only allow one pose.

 

Can I mix different poses in the same package?

Most packages allow different poses in packages.

 

Can I mix multiple children in the same package?

You cannot mix multiple children (subjects) in one package.

 

Retake Day

A day or two after photo day, every student will receive a custom photo flyer whether they were photographed or not. If you would like a Retake, please fill out the RETAKE FORM (bottom portion of the photo flyer) and bring it to the photographer on Retake Day.  The RETAKE FORM helps us to identify your child. If you lost your form, simply write your child’s name, teacher & grade on a piece of paper and bring it to the photographer on Retake Day.

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I did not receive my Retake Photo to view

We provide take-home flyers on retake day, provide the school with an email message to send out to parents, and if you previously logged in, a direct, personalized notification email. Flyers left behind by students are dropped off at the office for distribution. If you had a Retake done, please check the email you used to login for your Retakes Are Ready email or refer to the original flyer. Your retake photos are added to your original photos. You can also email us and provide your student's full name and name of school.

 

When will I receive my photos?

Most schools opt to have the photos delivered in Bulk to the school. Orders placed by the Shipping Deadline will be delivered to the school (First Block teacher) 3-4 weeks AFTER the deadline. Families have 7-9 days to order before the deadline then $4.95 shipping is applied and shipped to your address via Canada Post. Times during holiday season are longer so please plan accordingly.

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What if I don’t have a credit card to order online?

If you don't have a credit card, don't worry! Please contact us, we can arrange a different method.

 

What is your refund policy?

Due to the custom nature of photography where printed products are personal and cannot be resold, we do not offer a Standard Refund Policy. We will make every reasonable effort to make you satisfied with your purchase. If your order is not as you ordered, we will fix it.

 

How can I save on shipping?

1)   If available, take advantage of School Delivery (Bulk Delivery) - you have 7-10 days to place your order before the Shipping Deadline after the photos are ready. There is no shipping fee and orders will be delivered in bulk to the school. Only students attending the same school can be combined on the same invoice for this shipping method. Orders are delivered to the school they were ordered from.

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2)  After the Shipping Deadline (Direct Delivery), multiple students from different schools can be combined in the same invoice to save on shipping. After you've placed your item(s) in your cart, you can choose VIEW ANOTHER GALLERY in the top right corner. You will need your other student's Online Code.

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3)  Bulk Delivery & Direct Delivery cannot be combined. Direct Delivery is an automated system. After an order is placed, it gets sent directly to the lab. Orders in Bulk Delivery are held and then delivered in bulk.

 

I received one but not the other(s)

If multiple subjects are ordered on the same invoice (ordered at the same time and entered payment once), all the subjects will be included in the same package. It will be labelled and delivered to the first subject ordered on the invoice. Please remove all the photos from the package and spread them out.

 

I placed my order but still receive email reminders

If more than one email was used to login to the same gallery, the email(s) without an associated order will receive email reminders. Please disregard them or unsubscribe to the gallery. If you receive multiple reminders, you will have to unsubscribe to each different gallery.

 

I didn’t receive my digital photo.

After you place your digital order, you will receive 2 emails. The first one will be your confirmation/receipt and the second one will contain a link to download your zipped digital image. Right click the folder and choose EXTRACT ALL then choose EXTRACT. It will created a duplicate unzipped folder. Be sure to download then save your image to your device as the link expires after 4-6 weeks.

 

I Didn’t receive an email for my school photos

By law, the school is not allowed to provide private information (email addresses) to private businesses. We provide a customized handout for each student to bring home. We also provide the email reminders for the school to forward to parents.

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Contact

Please don't hesitate to contact us with any questions you may have: info@islandlifephotographics.ca  or 778-420-2833